Visitor
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2 Messages
Service Outage Letter
On Friday July 31st the internet was down and my tenant missed an online exam in her PhD program. Her professor stated she would be allowed a make up if she is able to provide a letter from Xfinity stating the interest was down. How can I obtain such a letter. I provided her the text message I received from Xfinity but the University requires a letter
XfinityJustinM
Official Employee
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930 Messages
8 hours ago
Hi @user_qlmzle,
It's always nice to see a landlord do all that they can to help. Unfortunately, we do not have a process to generate a formal letter for your request. We could review your account and confirm the service interruption via direct message. Do you think that path would suffice?
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user_qlmzle
Visitor
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2 Messages
8 hours ago
I was specifically told she needed it on a letter from Xfinity.
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