Visitor
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2 Messages
Service Outage [Edited: Personal Information]
We have not had ANY of our services (internet, TV, landline) since 12/18/25.
A technician came out the morning of 12/19 and determined it was NOT any of our equipment…that there was signal at the pedestal but not at the dummy pedestal that services us.
We have two Work Orders:
[Edited: Personal Information] - we think this is for Xfinity to fix their broken service (pedestal to dummy pedestal)
[Edited: Personal Information]- this is for a drop bury line on our property (what would this be for, we already have a buried line on our property?)
We are begging, pleading for someone local from Xfinity to tell us what the heck is going on and when is our service going to be restored???
My wife works from home and needs the internet access. It has been 5 days without service and without any communication from the local repair team. We pay too much money to Xfinity to not have this service; to not have it repaired ASAP; and to not have/get regular communication from the local repair team on the status and schedule for the repair.
Please get this fixed ASAP! Please contact me and tell me what is going on ASAP!
XfinityJustinM
Official Employee
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431 Messages
4 hours ago
Hi @user_q5wju5, thank you for providing us with plenty of details regarding the issue at hand. With the current landscape of the world, I understand how important internet service can be for a multitude of reasons. It sounds like this issue may be getting escalated to our maintenance team, but we'll need to take a closer look to share more details with you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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