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user_668u8n
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Tuesday, February 24th, 2026 12:18 PM

Service outage 30 hours

I’ve had a service outage at my address for nearly 30 hours. I only get the same automated text with no meaningful information and can’t reach a human through your website or text. Please have a representative check the outage affecting my address, provide an estimated time of restoration and the ticket/maintenance ID

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4 hours ago

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XfinityPeterH

Official Employee

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2.6K Messages

12 hours ago

 

user_668u8n I would be reaching out if I were in your shoes too. Generally speaking we only see the information that you would see online about a service interruption, but our team is still happy to pull your account up and see what we can find out. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_668u8n

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2 Messages

Thank you, sent a DM.

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4 hours ago

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