Visitor
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1 Message
Service line removal
Hello, the service lines to our home are very low and we would like the removed. We no longer have comcast/xfinity. Please let us know how to schedule the removal of the lines and if there is a cost to it.
Visitor
•
1 Message
Hello, the service lines to our home are very low and we would like the removed. We no longer have comcast/xfinity. Please let us know how to schedule the removal of the lines and if there is a cost to it.
XfinityJorge
Official Employee
•
2.7K Messages
22 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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