New Poster
•
3 Messages
Service line cut
The line in my yard was cut by landscapers. How can I get in touch with someone to report this and get it fixed asap? Both my wife and I work from home. Chatbot is just a looping response and no help at all…
New Poster
•
3 Messages
The line in my yard was cut by landscapers. How can I get in touch with someone to report this and get it fixed asap? Both my wife and I work from home. Chatbot is just a looping response and no help at all…
XfinityJorge
Official Employee
•
2.8K Messages
7 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0