Service issues in my area since "xfinity upgrades" started 2 weeks ago

@XfinityDevin​ 

Status Center is only tells you if your service is working or not working.  Or if there are known outages at current time; otherwise Service Center is useless.  It does not tell you when it's going to be fixed but delivers a vague "we're working on it".

How can I find out WHEN the issue will be totally resolved?  What's the phone number to get directly to an agent?

Xfinity Assistant is no more than robotics software that will take you in circles.

user_40dca4

I can appreciate wanting an estimated time of restoral. We do get our updates from the technicians in the field, so there may not be an expected time or date this will be resolved. However, we can take a look for you on our end to see if we can find any more information. Can you send us a direct message with your name and address, please? 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Agree with user_40dca4! 

Experiencing the same issues where I live (Griffin GA) - ended up at Xfinity store - where they were nice - gave me a new modem and scheduled me for a service call. Service tech was out - saw issues with the throughput to my house - ended up replacing that cable. He also said that he's seeing issues in my area and has scheduled a tech-support to 'trace the line'.

So far, my internet has been "better", relative to what it was a couple of weeks back - but still experiencing issues now and again - main when I have to use VPN to get into my work system. 

So the question is...  How can I find out about this issue in my area - and what they're doing about it? I'm tired of having to use my cell service hot-spot in order to get a  stable connection! Why am I paying for a high speed internet if it's so unreliable?

@user_c5be5f The next best step would be to reach out to us to see if we are able to look at the network in your area for more information. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it