service interuptions

I've already seen previous posts mentioning getting credited for the downtime during service interruptions, honestly this is not my concern. The main issue is that I am working from home and attending school virtually which requires consistent un-interrupted connection for video lecture and to comply with testing standards. My wife is also working from home half the week. The tests I'm taking are 250+ dollars each time, and can be invalidated the moment my connection drops. If there was an occasional problem it would be less concerning, but I have had frequent and recurrent 15-20 minutes interruptions EVERY day for the past two weeks and have not been provided with any kind of notice. This has to be a violation of agreement... It's not about crediting my account, the level of damage from no reliability is too vast in my case. A slower connection speed would be fine but a complete loss of connection this often is just unacceptable. I've already completed user-level troubleshooting and yet the virtual assistant insists that I repeat these steps...it can only respond to yes or no statements...and I have to rely on this weak program to determine when it's time for me to be able to chat with an actual agent that can help me figure out the issue. I've searched through the forum for a phone number to call, and yes a phone number because my internet is constantly going out...so no probably not smart to rely on a live instant message to communicate during troubleshooting. I think I'll just find a new ISP, had to get this off my chest. Hopefully something here is useful feedback.