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Greg.g
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Sunday, January 19th, 2025 6:26 PM

Service has gone from Poor the nonexistent!

4th visit to fix my internet and they did not even show up for their appointment today!  Customer service is on the other side of the earth and hardly speaks English. All they can do is read the prompts and do nothing to help. I did the “assistant” for over an hour yesterday and got nothing accomplished. Just got with them again and they moved my appointment from 10-12 to before 2. Then get a text saying it will be Monday and give me 4 choice as to which time and no acknowledgment for my choice.  If there were another service I would leave Xfinity now!  Fiber is still not here but just up the street. I can not wait!!!  [Edit Language] Xfinity and their [Edit Language] customer service.

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4 months ago

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XfinityBrianH

Official Employee

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1.4K Messages

4 months ago

@Greg.g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Greg.g

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8 Messages

@XfinityBrianH​ [Edit: Personal Information]

(edited)

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4 months ago

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XfinityPeterH

Official Employee

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1.9K Messages

Thanks for sending us a reply. Please in the future do not post your personal information in public this is to keep you safe and protected. 

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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Greg.g

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8 Messages

[Edited: "Inflammatory"] to Xfinity for poor customer service. 

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4 months ago

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Greg.g

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8 Messages

3 days and still no service tech. Called xfiniTy and requested a call back which never happened. Service ticket is just being ignored. Tv still buffering due to my service being down to 500-60- mbps. I am paying for 2000!

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4 months ago

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XfinityPeterH

Official Employee

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1.9K Messages

 

Greg.g We appreciate your feedback and desire to help you. Please send us a direct message as outlined above. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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XfinitySara

Official Employee

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1.7K Messages

4 months ago

@Greg.g, we're trying to help! If you still need assistance, please send us a direct message to continue. Then, our team will be great to work with because we always do our best to review and resolve issues as quickly as possible, and this is definitely something we'd like to take a closer look at. Thank you for your patience!

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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