Service Disruption - ZERO Customer Support

In Naperville, IL, we have experienced repeated service disruptions for the last several business days. Each time, we are told by the stupid system that there is network maintenance in our area and that the work will be completed by the end of the day. But the next day, the cycle begins again.

I tried the Xfinity Assistant, which is a joke.

Due to the outage in your area l'm unable to get you to an agent or troubleshoot. I apologize for the inconvenience. Our technicians are working hard to resolve the issue now.

Once the outage clears you'll be able to troubleshoot and connect with an agent. For more info on the outage you can visit the Xfinity Status Center and sign up for text alerts or view the outage map.

I don't need troubleshooting with my equipment, I need your network to WORK.

So I ask, "What if I want to cancel my service?" The "Assistant" response the same:

Due to the outage in your area l'm unable to get you to an agent or troubleshoot. I apologize for the inconvenience. Our technicians are working hard to resolve the issue now.

Once the outage clears you'll be able to troubleshoot and connect with an agent. For more info on the outage you can visit the Xfinity Status Center and sign up for text alerts or view the outage map.

Then I ask, "Where can I send a legal complaint?"

Due to the outage in your area l'm unable to get you to an agent or troubleshoot. I apologize for the inconvenience. Our technicians are working hard to resolve the issue now.

Once the outage clears you'll be able to troubleshoot and connect with an agent. For more info on the outage you can visit the Xfinity Status Center and sign up for text alerts or view the outage map.

Apparently the Assistant only knows one answer.

My conclusion is that when there is network service in an area, no one else at Xfinity can do any work, help customers, provide information on how many more days of this we have to endure. We work from home, and this is impacting our ability to do our jobs!

This isn't customer service. This is customer neglect.