Visitor
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1 Message
service deactivated without permission
Hello, my service was suddenly deactivated without my authorization. I have an emailed order confirmation from when I first set up the service that i got a $75 rate for 60 months. I got absolutely no notification that it would be canceled, the internet just stopped working.
Tried talking to an agent on the phone that could not even do anything about it and said that it looked like my account was "inactive" but if i would like to start services when i already did sign up for services. This is not true as I have clearly been using and logging into the account and had autopay set up and everything. Nothing will load on the app either and the chat agent isn't really helping either.
EG
Expert
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111.6K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.6K Messages
18 hours ago
Hey @aflor77 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach regarding your account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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