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user_x9kipn
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3 Messages

Thursday, June 4th, 2026 11:05 PM

Service complaint Request to escalate

I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.

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2 hours ago

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XfinityVictor

Official Employee

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2.4K Messages

3 months ago

 

user_x9kipn How can we assst you today?

 

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user_x9kipn

Visitor

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3 Messages

DM me I and I will give you details, Please.

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3 months ago

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XfinityDena

Official Employee

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4.5K Messages

@user_x9kipn

 

The best communities have most conversations happening in the public boards among our customers with official employees reaching out after some time for additional assistance when needed. Is this due to opening up a new account and need to transfer lines from the previous account to the new one at the same location or a transfer from one location to another? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_x9kipn

Visitor

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3 Messages

Restore to 5th Generation and by the gig plan

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3 months ago

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XfinityDena

Official Employee

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4.5K Messages

@user_x9kipn

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 months ago

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user_5e2f90

Visitor

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1 Message

2 hours ago

Please sir I am without service for 5 days I am 77 years old. 3 technicians have been out and they cannot fix what is wrong because it crossed neighbors lines. I have called the customer service multiple and I’m told I have to wait. This is really not acceptable. There must be someone that can help
[Edited: "Personal Information"]

(edited)

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