Visitor
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2 Messages
Service cancelled too soon
My husband and I are moving next week on 3/15 and we just picked up our new Wi-Fi equipment for the new address today. However, our Internet at our old address has now inexplicably turned off with no warning.
We work from home and this is extremely inconvenient. Can someone please help restore our service until the correct date?
XfinityFrank
Official Employee
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2.1K Messages
9 hours ago
Hi there, @user_0ae3c2! Sorry to hear about the trouble with your current account. We can take a look and see what's going on and provide assistance. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete, current street address.
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