Visitor
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1 Message
Service Cancellation
Hello! I live in CA and need to cancel my service. According to state law, I should be able to cancel online with no hassles. Please enable direct messaging so that I can cancel my service without waiting 4 days for a scheduled call back or having to drive to a store. Cancellation and start up for a service should be the same process but I cannot find options for cancellation.
Under AB 2863:
- Online cancellations must match the ease of online sign-ups. If you can subscribe online, you must also be able to cancel using an equally straightforward online process.
- Companies can no longer add excessive steps, such as requiring customers to call or email, just to cancel.
- The law aims to prevent hidden fees and unexpected charges by making cancellation accessible and transparent.
XfinityQuemekia
Official Employee
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571 Messages
2 hours ago
Hello @user_qj4l61 although we hate to see you go, we'll be more than happy to assist. You came to the right place.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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