Visitor
•
2 Messages
service cancelation request
Dear xfinity Customer Service,
I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026.
I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differences, I am currently unable to contact your customer service via phone, which is why I am sending this urgent written request.
Thank you
[Edited: "Personal Information"]
XfinitySean
Official Employee
•
737 Messages
4 hours ago
Hey there user_uf1x7w, thanks for reaching out here on the Xfinity Community Forum! We'll be sorry to see you go, but I completely understand not needing the service after moving. Our team can definitely help get your account squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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