Contributor
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77 Messages
Service after hurricane Ian
I'm in Lake county FL. Where I live, we were not impacted as much from the storm as others were. However, my services are spotty since the storm. This is the second day that the status shows an outage in my area. Can someone give me an update as to when to expect this to be completed? I gave up on online work yesterday because of the internet dropping. Last night, cable TV locked up a few times, and one time my DVR rebooted on its own. That was a first for that to happen. I haven't tried much online today since the Xfinity app won't let me run a speed test because of an outage. All day yesterday, the completion times kept changing. Today there's no completion time at all for the outage. Thanks.
CCMarcella
Official Employee
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352 Messages
3 years ago
Good morning! This is definitely not the kind of experience we want our customers to have with us. I'd be happy to look further into this service interruption you are facing. I am truly happy that you and the family were not impacted by this hurricane, thank goodness! Please go ahead and follow the steps below to send us a DM, and I'd love to research this situation at hand. To send a "Direct Message" to Xfinity Support:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
-Click the "New message" (pencil and paper) icon
-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Thanks!
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CCMarcella
Official Employee
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352 Messages
3 years ago
Thank goodness you were not impacted. Please go ahead and send a DM with your full name and address and I will be able to search the entire area for why you are having these service interruptions. I appreciate it.
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user_6e7571
Visitor
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4 Messages
3 years ago
I live on riverhomes lane in Bonita springs. And my business requires me to have internet, I can't even help the community by reaching out to customers. I am an electrician and basically my business can't operate. There is a cable line down on the corner of 41 and w terry street in Bonita springs It has been down since the storm. So I hope this information helps Xfinity
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user_b103b5
Visitor
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3 Messages
3 years ago
I live in the moorings off of Crayton in Naples. My power has come back on but wifi and TV have not. What is the status for the area as I need WIFI for my work. Thank you
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