Serious concerns about fraud

Today I spoke/chatted with 6 individuals. Each one gave me misleading or false information and one made me question the security of my private information held by xfinity

I called to cancel. The rate increase didn’t equal the value I was receiving. I pay for multiple streaming platforms and really the only person who watches cable is my husband but he wanted to pull the cord because he was over the expense. 

Around noonish PST started a chat and after about 30 min of back and forth I was offered XUMO which was so much cheaper. I was sent a link that was going to expire in a short amount of time that I was supposed to put my social in. Well my social didn’t work so I went back to the chat and he was gone but I got a new guy Janavi who offered me a higher rate. At this point I just wanted to read up about this offer and get back to whoever at a later time if I wanted to go for it. Also during this chat I was receiving weird notifications about my cellular connection and private relay and my ip address which I have NEVER seen before. Multiple notifications. So I really just wanted to push back and take a beat because first my social isn’t taken then I’m receiving weird notifications that things are being turned on and off that are making me nervous. This is not my wheelhouse. 

Welcome to the heavy sell. HEAVY SELL. I’ve never experienced that much pressure to agree to a service change. Red flags all over the place. So I tell the guy that I’m feeling uncomfortable with the pressure and just want to research it. He keeps pressuring me and finally he ghosts me. He. Ghosts. Me.

After another half hour of me putting something in the chat every minute so they can’t say I disconnected - receiving nothing from him - he disconnected AND DISABLED THE CHAT TRANSCRIPT. Totally greyed out. …. What?!? Why?!? Why couldn’t I have the transcript? Why was I receiving multiple notifications that my phone was being augmented by another? Why did he ghost me? Why didn’t my social work? Why was he pressuring me SO [Edited: "Language"] HARD to accept a service change?!? 

So I call - and I’m just going to cut to the chase this has taken my entire day - I speak with 4 ladies - Kim - Crystal- Lela - and Norma - the first 3 tell me either misleading or outright false information and the last one didn’t help. They were all sweet and - well Kim was a [Edited: "Inflammatory"] and yelling but the other three were nice. Well Lela who was a supervisor hung up on me after telling me yesterday I had access to chat transcripts but today that’s no longer available forever. LITERAL. I repeated for clarity and verified the recorded line. 

I’m tired. 6 [Edited: "Language"] hours. On Presidents’ Day. And nothing is gained. I’m frustrated as [Edited: "Language"]

There’s more - maybe I’ll come back and update with the other stuff. I’ll post this on Reddit as well to see if this is unique. 

I still have no idea who my social was an issue

i still have no idea what the offer is

Can I please speak with. Supervisor