Visitor
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2 Messages
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today.
During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptable.
I have saved screenshots and the full chat transcript documenting this incident.
I would like to ensure that this matter is formally documented, investigated, and escalated appropriately.
I am hoping an official Xfinity representative can review this issue and advise on the next steps. Thank you.
XfinityAlfonso
Official Employee
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2.3K Messages
2 hours ago
Hello user_hpph8y thanks so much for taking the time to reach us here on our Xfinity Forums! This is never the type of experience we'd want for you as our customer, and we are happy to assist in addressing this situation.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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XfinityOrlandoM
Official Employee
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2.9K Messages
2 hours ago
Thanks for reaching out to us we do apologize for any inconvenience, and we thank you for bringing this information to us
As I mentioned before we have sent out emails and this will be handled internally.
Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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