Send Photos for Technician

Weeks ago, I tried using Xfinity assistance to have a service tech take care of the internet cables that are sticking out of the ground outside of our house, as well as a junction box that has no cover on it.  The issue was never resolved, and it's only a matter of time before our HOA's groundkeepers accidentally cut the internet cables while mowing, etc.  I just submitted a second request: Ticket Request

<Edited: "Personal Information"> and I have several photos which would help clarify the issue.  How can I submit those photos for the technician?