2 Messages
Self-service internet move without an exact date?
I'm moving to a new house next month but don't know the exact date I will need service activated at the new address. I have my own modem/router/equipment, I'm happy to set it up myself. When I go through the process of setting up a transfer, it makes me set up a service appointment that I don't want or need.
Do I need to inform Xfinity ahead of time somehow, or can I simply move the modem to the new house and activate it?
XfinityAntoine
Official Employee
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1.4K Messages
2 years ago
Thanks for reaching out and being a customer, @user_3685b2! The address you're moving to sounds like it needs a service tech because it hasn't had services there in a while. In which case an installation is required to make the taps hot for service. Without it, you'd hook up your modem and recieve no service.
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XfinityAntoine
Official Employee
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1.4K Messages
2 years ago
GREAT! I'll be on standby if you run into any issues, or have any more questions.
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