Seasonal hold with internet

I moved your post to Customer Service forum for help.

Just spoke with a rep and they're turning my seasonal hold off now as the indication was that there basically isn't a seasonal hold for internet that allows any access thru wifi.  Seems strange tho as  devices like security cameras and HVAC that have remote access capabilities are not typically direct ethernet connections but wifi connected.  Has anyone actually used the internet seasonal hold that allows some access and has a monthly charge around $30 as advertised on Xfinity's web site?

Black hole of support from Xfinity .. can't get thru on any response about state of my seasonal hold. Specifically requested internet hold that would provide access to security cameras and HVAC control. Didn't get that so then spoke with support person whose supv told her that wasn't possible so I asked to have hold removed. Told me that would be done. That was 2 mornings ago and appears hold is still on. Forum response here then indicated I could change my hold to get the correct internet hold from web, which I did in the afternoon 2 days ago.  Can't reach anyone or anything that can tell me what's going on and if some change is coming.  Cant speak with anyone, assistant resolves nothing that isn't the most basic request and all support just makes me want to drop everything Xfinity.  Can anyone provide actual status of my hold?  All I know is I still can't access anything remotely.