user_AM015 - Hello and welcome to the Xfinity Forums! We’re really glad you’re here, and I’m happy to help walk you through this. I understand how helpful it is to have flexibility when you’re away from home. The Xfinity Seasonal Convenience Plan is a great option—it lets you temporarily pause your TV, internet, and voice services for 2 to 9 months at a reduced monthly rate. It also helps you avoid technician fees and automatically restores your services when you return, which makes things nice and easy.
If you’d like to review or update your seasonal plan dates, you can do so right from your Xfinity account. Here’s how:
Sign in to your account and go to the Seasonal Convenience Plan summary page Review your currently scheduled start and end dates Select Change Seasonal Convenience to update your end date (as long as it hasn’t already passed)
Just a quick heads-up:
Once the plan is active, the start date can’t be changed You can only cancel the plan before the hold begins
If your seasonal hold has already started and you need to make changes or end it early, we’ve got you covered. You can reach out through the Xfinity Assistant (just type “seasonal hold”) or give us a call at 1-800-XFINITY for further assistance. I hope this helps make things a bit clearer! Seasonal Convenience Plan
Enrolled in plan mid April but want to change my return date. Tried the Xfinity Assistant (just type “seasonal hold”) route but only gives option to enrol . If I try that then get an error saying "We are unable to complete your request at this time. Please try again later" - probably as I'm enrolled already.
Greetings, @dg124695! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about changing the return date for your seasonal hold. You have definitely come to the right place for assistance.
The Seasonal Convenience Plan has a minimum of 60 days and a maximum of 270 days in most regions, so as long as your changes are not exceeding those thresholds, you should be able to make corrections by going to https://www.xfinity.com/seasonal and logging in with your Primary user profile. Mid-April was more than 60 days ago, so we should be fine on that end. Were you trying to extend your return date past mid-January, by any chance, or did you have a different seasonal hold in place before mid-April of this year?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hi James - thanks for trying to help. That link (after signing in) only gives the option to Enrol (and errors if you try). I know that in previous years I've always been able to make a change to the return date as we never quite know the exact date of return at the point we join the Seasonal Plan. Somethings changed this year though. I'm only trying to pull the date back 1 day - from Oct.1 to Sept.30. Joined the plan mid April when we were headed back to the UK and haven't tried to change anything since.
Thanks for confirming, @dg124695! We would be happy to help you with making changes to your seasonal plan. I understand plans can change! Can you please send us a Direct Message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_AM015
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XfinityThomasA
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If you’d like to review or update your seasonal plan dates, you can do so right from your Xfinity account. Here’s how:
Sign in to your account and go to the Seasonal Convenience Plan summary page
Review your currently scheduled start and end dates
Select Change Seasonal Convenience to update your end date (as long as it hasn’t already passed)
Just a quick heads-up:
Once the plan is active, the start date can’t be changed
You can only cancel the plan before the hold begins
If your seasonal hold has already started and you need to make changes or end it early, we’ve got you covered. You can reach out through the Xfinity Assistant (just type “seasonal hold”) or give us a call at 1-800-XFINITY for further assistance.
I hope this helps make things a bit clearer!
Seasonal Convenience Plan
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