Seasonal Convenience Plan

I called and signed up for seasonal hold on October 23 to be effective Nov. 1, 2023 - May 15, 2024. I was told I was enrolled. My November bill is for the full amount, not the seasonal amount. When I called customer service I was told I did not qualify because I had a previous seasonal hold that started

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user_ldcck5

3 Messages

1 year ago

Rest of post..

started Nov. 1, 2022 and ended in April 2023. Because this hold carried over into 2023, I do not qualify for another seasonal hold until January 1, 2024.

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user_ldcck5

3 Messages

1 year ago

Post continued…

So who is correct? The first agent that “processed” my request or the second agent that denied my eligibility? Please advise.

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XfinityAntoine

Official Employee

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1.4K Messages

That is pretty strange. With seasonal holds they have a 90-Day minimum and once you're enrolled they can't be canceled early. It sounds like your November bill was the last full bill you'd have to pay based on your billing cycle (That's what it sounds like happened). I'd be happy to take a look at your account and give you some concrete answers. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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1 year ago

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Customer Service

user_ldcck5

Seasonal Convenience Plan

user_ldcck5

user_ldcck5

XfinityAntoine

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