Visitor
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3 Messages
Seasonal Convenience Plan:
Hello,
Trying to enroll in Seasonal Convenience Plan. Dates from 06/04/2023 - 10/30/2023
Getting following message
"Your account is not eligible to schedule a suspend during this Seasonal program since there are not enough days left in the program period to allow for a minimum length Seasonal Plan."
- called support twice, couldn't resolve it
- went to xfinity store, couldn't resolve it
- xfinity assistant couldn't resolve it
EG
Expert
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109.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2K Messages
2 years ago
Greetings, @user_b7caf4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues enrolling in the Seasonal Convenience Plan for your area, but you have definitely come to the right place for assistance.
I know that some parts of the country only offer the Seasonal Convenience Plan during Fall and Winter Months (September/October through March/April), so you may be seeing that message for a request that begins in June if you live in one of those areas. Is this the first time you've tried to enroll in the program during these dates, or were you able to set it up in previous years?
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