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user_b7caf4
1st Topic

Visitor

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3 Messages

Friday, April 21st, 2023 4:23 AM

Closed

Seasonal Convenience Plan:

Hello,

Trying to enroll in Seasonal Convenience Plan. Dates from 06/04/2023 - 10/30/2023

Getting following message

"Your account is not eligible to schedule a suspend during this Seasonal program since there are not enough days left in the program period to allow for a minimum length Seasonal Plan."

- called support twice, couldn't resolve it

- went to xfinity store, couldn't resolve it

- xfinity assistant couldn't resolve it

Question

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Updated 

2 years ago

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EG

Expert

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109.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJamesC

Official Employee

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2K Messages

2 years ago

Greetings, @user_b7caf4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues enrolling in the Seasonal Convenience Plan for your area, but you have definitely come to the right place for assistance.

 

I know that some parts of the country only offer the Seasonal Convenience Plan during Fall and Winter Months (September/October through March/April), so you may be seeing that message for a request that begins in June if you live in one of those areas. Is this the first time you've tried to enroll in the program during these dates, or were you able to set it up in previous years?

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user_b7caf4

Visitor

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3 Messages

@XfinityJamesC​  This is my first time trying to set up seasonal. I live in Western PA.

 

If so as you said only certain seasons in certain areas, it begs a better explanation from Xfinity on enrollment form, beside this very cryptic response "not many days left..... :( "

2 years ago

0

CCAlisha

Problem Solver

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571 Messages

I apologize that the information online was confusing! Especially when this is your first time trying to take advantage of the seasonal hold plan. In your area you are able to place your services on hold for 90 days with the start dates between 1/30-9/30.

 

 

I no longer work for Comcast.

2 years ago

0

user_b7caf4

Visitor

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3 Messages

@XfinityAlisha​ Sorry, it is not working for suggested duration or less and any dates  for the rest of year. I'm giving up and will cancel the service. 

2 years ago

0

CCMike1

Official Employee

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933 Messages

I'm sorry to hear that your services haven't been meeting the standard we set for ourselves! We want all of our customers to enjoy their services at the speed and reliability Xfinity is known for, and I'm going to do everything I can to turn things around for you so you can do just that. Can you send me a direct message with your address and name? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
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2 years ago

0

user_b267ce

Visitor

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1 Message

i am also having issue suspending service for my account from june till december. i have been a customer for 15+ years...im suspending service as my parents are staying with me for 6 months. we have never suspended service before and not missed payments either so im not sure what the issue is

2 years ago

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