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user_fc3c36
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6 Messages

Thursday, August 31st, 2023 6:30 PM

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seasonal accounts

I have two home accounts, one for my home address and one for my summer address. Both have schedules for seasonal holds. I am only able to see one seasonal order. How do I access the two seasonal hold orders?

Question

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Updated 

2 years ago

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EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Again

Expert

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31.4K Messages

2 years ago

@user_fc3c36 

I have two home accounts, one for my home address and one for my summer address. Both have schedules for seasonal holds. I am only able to see one seasonal order. How do I access the two seasonal hold orders?

You have two account numbers.  You need to log out of one account and into the other account.

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user_fc3c36

6 Messages

2 years ago

Is there a way to go directly to the seasonal site after logging in?

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XfinityJanelle

Official Employee

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1.5K Messages

Hi @user_fc3c36 Thank you for reaching out on the Xfinity Community Forums. Please check out Comcast Seasonal and use the individual account numbers to manage each home. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_fc3c36

6 Messages

I used the link and the seasonal came up for one account. When I log out and try to log in again it keeps logging into the same account. Should I unlink the accounts and change to different user names for each? If I do that does it effect things like auto pay and discounts?

2 years ago

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XfinityVictor

Official Employee

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1.3K Messages

@user_fc3c36  Hello, you mentioned three different locations. Is the seasonal hold for both home accounts or one home account and the summer address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_fc3c36

6 Messages

There are 2 locations, one home, one seasonal. The home account is currently suspended and I set up a suspension schedule for the seasonal location that has not yet started. The 2 accounts are linked. What happens if I unlink them relative to discounts and payment setups.

2 years ago

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user_fc3c36

6 Messages

The suspensions are separate.

2 years ago

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