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user_u86zft
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Saturday, August 29th, 2026 12:48 AM

Schedule technician visit

I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]

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1 hour ago

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XfinityQuemekia

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1.4K Messages

17 hours ago

Greetings @user_u86zft! You reached the right place for support! Are you looking to relocate your existing Xfinity equipment to a completely different area or room in your house, or is the current cable wire damaged?


Please remember when speaking in public to never share any personal information, your safety and security is extremely important to us. Xfinity Community Guidelines

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user_u86zft

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3 Messages

The coaxial cable is old in my house and needs to be replaced.

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14 hours ago

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XfinityDena

Official Employee

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4.6K Messages

The technicians wouldn't perform what is called "wall fishing" which is just like it sounds, adding a line and feeding it through the walls to an outlet, that would either be done by an electrician or by someone hired by the property manager/owner. @user_u86zft

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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user_u86zft

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I thought that was what technicians are supposed to do when installing your equipment inside homes. I need a new line run to my modem 

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8 hours ago

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XfinityDena

Official Employee

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4.6K Messages

Do you need the coax cable from wall outlet to modem or are you speaking of the coax within the walls of your home? @user_u86zft

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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REStaton26

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1 hour ago

I'm experiencing come and go scrambling all the time on my TV. I think it's the cable from the pole to the house that is causing the issues. I would also like to have someone check out the inside for issues.

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