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user_u86zft
1st Topic

Visitor

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4 Messages

Saturday, August 29th, 2026 12:48 AM

Schedule technician visit

I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]

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3 hours ago

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XfinityQuemekia

Official Employee

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1.4K Messages

2 days ago

Greetings @user_u86zft! You reached the right place for support! Are you looking to relocate your existing Xfinity equipment to a completely different area or room in your house, or is the current cable wire damaged?


Please remember when speaking in public to never share any personal information, your safety and security is extremely important to us. Xfinity Community Guidelines

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REStaton26

Visitor

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1 Message

21 hours ago

I'm experiencing come and go scrambling all the time on my TV. I think it's the cable from the pole to the house that is causing the issues. I would also like to have someone check out the inside for issues.

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XfinityMarshante

Official Employee

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1.4K Messages

Hello @user_e1b9n9, thank you for your comment. Sorry to hear you're experiencing issues with the picture quality on your TV. I can certainly understand how frustrating that can be, especially when you're ready to relax and enjoy your favorite shows. We'd be happy to help get this resolved. If troubleshooting hasn't improved the issue, we can schedule a technician to come out and take a closer look to determine what's causing the picture quality problems and work toward a solution. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
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