Visitor
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1 Message
Schedule Technician Visit
I am trying to schedule a technician visit to help me connect to the fiber in the building. The Xfinity Assistant does not work so I have no way to schedule a service appointment. Can an official employee allow me to DM details so I can schedule an appointment? Thank you.
EG
Expert
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115.8K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.7K Messages
8 hours ago
Hey there, @user_ril8rb, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with scheduling a tech appointment for your services. We want to ensure that your services are up and running. If you can please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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