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user_zxg1y5
1st Topic

2 Messages

Tuesday, February 25th, 2025 8:06 PM

Schedule Tech Appointment to install RG11 Cable Line

We have been told that in order to improve our service, we need to have a technician install a new RG11 Cable Line from the street to our house.  How do I schedule this appointment?

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Updated 

28 days ago

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XfinityAmandaB

Official Employee

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2.3K Messages

4 months ago

 

user_zxg1y5 Thank you so much for your post for help with this line request. I understand wanting a better connection. Normally work like this is submitted by a tech on site. Have you had a recent visit from one of our technicians? 

 

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user_zxg1y5

2 Messages

Not recently.  But the "tech on site" (2 yrs ago) told us we had to contact Xfinity.  We've been told we need to have a tech visit to "assess the issue".  We have scheduled visits, but no tech.  Now with AI it's even more difficult.  We had an appointment for last Saturday, 2/22/25 between 1-3pm and the tech never showed.  We received several texts that our system "looked good" or was "operating" and to reply "Stop" to cancel the appointment.  We did not and around 5 or 6pm I replied that the tech did not show and the response was "I'll look into it."

So I'm trying a different route.  In 2-years one would think there was a better solution to a Customer Service issue.

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4 months ago

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XfinityAmandaB

Official Employee

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2.3K Messages

 

user_zxg1y5 Thank you for letting me know. We would have to start there by getting a new appointment set up and ensuring the visit is completed if any new lines are needed the technician would submit that request while on site and we would be able to stay with you through the process. When you have some time if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_5im9da

Visitor

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2 Messages

28 days ago

I want to schedule a service call to install my new xfinity modem 

1

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, user_5im9da, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with getting a service scheduled for you. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

0

user_5im9da

Visitor

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2 Messages

28 days ago

I need to schedule a service a service call to uninstall new modem

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