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user_zxg1y5
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Tuesday, February 25th, 2025 8:06 PM

Schedule Tech Appointment to install RG11 Cable Line

We have been told that in order to improve our service, we need to have a technician install a new RG11 Cable Line from the street to our house.  How do I schedule this appointment?

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Updated 

2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

2 months ago

 

user_zxg1y5 Thank you so much for your post for help with this line request. I understand wanting a better connection. Normally work like this is submitted by a tech on site. Have you had a recent visit from one of our technicians? 

 

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user_zxg1y5

2 Messages

Not recently.  But the "tech on site" (2 yrs ago) told us we had to contact Xfinity.  We've been told we need to have a tech visit to "assess the issue".  We have scheduled visits, but no tech.  Now with AI it's even more difficult.  We had an appointment for last Saturday, 2/22/25 between 1-3pm and the tech never showed.  We received several texts that our system "looked good" or was "operating" and to reply "Stop" to cancel the appointment.  We did not and around 5 or 6pm I replied that the tech did not show and the response was "I'll look into it."

So I'm trying a different route.  In 2-years one would think there was a better solution to a Customer Service issue.

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2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_zxg1y5 Thank you for letting me know. We would have to start there by getting a new appointment set up and ensuring the visit is completed if any new lines are needed the technician would submit that request while on site and we would be able to stay with you through the process. When you have some time if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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