Schedule removal of old cable and boxes

Thank you, @user_ezcydm for reaching out via our Xfinity Community forum!  We can definitely put in a request to have the line running from the pole to your home removed, however, any wiring or service boxes beyond the drop itself attached to your home physically beyond that belong to you and would be your responsibility.

If you would like for us to proceed, please send a direct message (using the handy instructions below) that includes you full name and your service address, and we will be happy to get that taken care of for you. 😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…