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user_kwne4a
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Wednesday, July 31st, 2024 3:28 PM

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Schedule outage notification

I work from home and I just found out be an automated system that I was scheduled outage on August 1st 2024 at 6:00 a.m. I need proof of that I need to be able to speak to an agent cuz if I have no internet I cannot work and I need proof of that prior

Question

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Updated 

9 months ago

713

4

0

XfinityChristy

Official Employee

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2K Messages

9 months ago

We can certainly understand wanting a phone call, as communication over social media does not always work best during a busy day! However, when working with our team and keeping our communications on this platform, we have all the tools and resources necessary not only to complete the request, but also pick up from directly from where we've left off, if in the event that you'd needed to be step away from here!

 

Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

(edited)

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user_17616a

Visitor

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4 Messages

9 months ago

Yes Xfinity I received this same type of email for work to be done on 8/7.  The week before last I received a message for work to be done in my area for 4 days in a row where I had scattered outages.  I too work from home so what the [Edited: "Language"] is going on ?????

(edited)

9

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XfinityDena

Official Employee

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3.2K Messages

Great question @user_17616a! While we try to make sure our customers are not without services, we are constantly upgrading our network, working on maintenance and unfortunately do run into unplanned service interruptions. Anything planned we will try to complete during times when most customers are not on but that cannot always be the case. We offer convenient self-service options to check for maintenance and service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_wytg2p

1 Message

I am having an outage in my area [Edited: "Personal Information"] as well. Is this for a scheduled outage and how long until the outage is done?

(edited)

9 months ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_wytg2p Hi there! You can check the status of the interruption in your area here: 

https://www.xfinity.com/support/status

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_17616a

Visitor

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4 Messages

@XfinityDena​ that is still unacceptable to have to interrupt the network that many days for people who work from home and depend on your systems to do their JOB !

I also gave my cell number to get updates about these outages and have yet to receive a single text.  What is your excuse for that !

9 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_17616a I also work from home and understand where you are coming from. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We don't want you to be without service any more than you do. For text messages you should get one once services have been restored as long as it is attached to the most recent service interruption ticket. I apologize for the inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_rfklvu

1 Message

9 months ago

So tired of these outages all of the time. Maybe it's time to think about switching to a more reliable company...

3

XfinityChristy

Official Employee

 • 

2K Messages

 

user_rfklvu I’m sorry to hear about the ongoing service issues you’ve been experiencing. As someone who works from home, I completely understand how frustrating this can be, and I appreciate you bringing this to our attention. To help address the issues you’re facing, I’d be happy to review your account and see where things are at with resolving these network issues. I want to ensure you’re getting the reliability you deserve. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_vhrl6u

3 Messages

@user_rfklvu​ is your service back up? We are on day 2 and can’t get any straight answers on when it will be back up. This is nuts!

9 months ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_vhrl6u Hi there! We recommend going to our Xfinity Status Center (https://www.xfinity.com/support/status) to check on the the status of your services in the area. If it is an interruption of service, this is the first place an Estimated Time of Resolution will be posted as well.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_vnzm6i

2 Messages

9 months ago

I'm currently in Miami, Florida. I've just now been having the same problem here and it started at around 11:00 AM. Litteraly everything that isn't my phone in my house does not work. And my router is just constantly with a orange light. I called xfinity and was told there was a outage. However I did not receive information about when it would be fixed. Please fix your services soon.

2

0

XfinityBenjaminM

Official Employee

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2K Messages

 

user_vnzm6i Hello! Thank you for reaching out to us here on our Community Forum. We recommend going to our Xfinity Status Center (https://www.xfinity.com/support/status) to check on the the status of your services in the area. If it is an interruption of service, this is the first place an Estimated Time of Resolution will be posted as well.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_vhrl6u

3 Messages

Xfinity status shows us no real information or time estimate! This is unacceptable! How do we get real information?! There’s no storms or weather issues here. This is all your own doing! We need to be able to work and 2 days without service is madness !

9 months ago

0

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