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user_kekqdu
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Thursday, April 10th, 2025 4:43 PM

schedule installation

standard install crew said they needed a "construction" crew to install and would reschedule... looked at my account, I'm scheduled FOR DECEMBER 2035.  I need a real answer on my install and the Xfinity assistant is ABSOLUTELY USELESS! oh, I'd call the customer service number but it isn't on the website!  This is not a good impression for a new account... how can I get answers?

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Updated 

10 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

10 days ago

@user_kekqdu

 

Thanks for reaching out to us, I'll be happy to look at the technicians notes as it sounds like they forwarded your account information to the construction team. To get started you'll want to send me a direct message including your name and full address;

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

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