Visitor
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1 Message
RE: schedule installation
Same issue, agent in the chat said appointment is confirmed for tomorrow but its actually scheduled for 2035. Xfinity chat is just fraudulent and saying that everything is confirmed when there is no appointment booked.
XfinityAmira
Official Employee
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4.2K Messages
5 days ago
Hello user_frppy8! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and I am sorry to hear about the misinformation you've received. My team would love to double-check everything for you and stick with you to ensure the installation is successful. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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