Schedule appointment

@XfinityDaryl​ it goes on and online multiple times a day, it's not reliable at all.

@user_e6d309 I rely on my internet every day for work so I'd be frustrated if I was having issues. You've reached the perfect place to get help and I'll stick with you here until we reach a resolution. What troubleshooting steps have you tried so far? You can check out this helpful link for some good troubleshooting steps to start with. 

Hey @user_0cf925

Thank you for taking the time to reach out and let us know you need help getting things set up. 

Please send me a Peer to Peer message so that I can gather some account details and go from there! 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_bc0f8c. Hi! Please direct message us your name and address for assistance.

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!