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user_852923
1st Topic

2 Messages

Friday, September 8th, 2023 5:50 AM

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Schedule a Technician for Intermittent Wi-Fi Connectivity

I'm having intermittent Wi-Fi connectivity issues with Comcast - work calls will drop, screens will freeze, etc... I've gone through all the troubleshooting steps about a dozen times and restarted my modem equally as much. How do I schedule a technician to come out to evaluate the network issue? It's impossible to find an option to schedule a tech through both their app and website. Posting here as a last resort. 

Question

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Updated 

2 years ago

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1

0

EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

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user_852923

2 Messages

Digital Care Team - how do I schedule a technician to review my dropping wi-fi connectivity? 

2 years ago

0

XfinityJanelle

Official Employee

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1.5K Messages

@user_852923 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with getting a technican scheduled. Thank you for the troubleshooting you have performed before reaching out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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