Visitor
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6 Messages
Schedule a tech appointment
I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon not having good cell service where I live. I need to schedule an appointment for a technician to complete the activation.
XfinityDemitrius
Official Employee
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1.9K Messages
17 hours ago
Hey @user_p77f3x. Thank you for visiting our official Xfinity Forums Community support page.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
With the new device that you received, are you able to plug in the device and what LED sequences and colors do you see? Are you able to get the modem to a solid and/or blinking white LED status?
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