Visitor

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1 Message

Tuesday, March 10th, 2026 12:20 AM

Schedule a service appointment

My Xfinity remote stopped working and I would like to schedule a service appointment

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Expert

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119.9K Messages

5 months ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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543 Messages

5 months ago

Hello user_s1k590, thank you for reaching out on our Xfinity Community forums. We are happy to assist you. Have you tried new batteries and still having an issue? If so, these steps may be helpful Link. If that doesn't help, we will go deeper to assist. 

 

Visitor

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3 Messages

I need new service startup

Official Employee

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3.4K Messages

 

user_dt7k0u Hi there! Thanks for taking the time to reach out to us today. Our team would be hapy to help you start new service. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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Visitor

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3 Messages

16 days ago

[Removed: Address]

(edited)

Visitor

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3 Messages

[Removed: Address]

(edited)

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