Scammy customer service

Hello @user_6xfxvt, and thank you for reaching out with your concerns and your experience here on our Xfinity Community forums.  

I can understand why you're frustrated. Reaching out for a simple order update and instead being met with a sales pitch would be an upsetting experience. It's even more concerning when the conversation shifts from what sounds like a promotional offer to additional fees and a long-term commitment after being told there was no contract involved.

No one wants to feel like the details are changing as the conversation progresses, and I can see why the lack of transparency left you feeling misled. We'd be happy to help with your original inquiry. Please send us a Direct Message* with your full name and service address, and we'll be glad to take a closer look.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514