Visitor

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2 Messages

Friday, January 23rd, 2026 10:23 PM

Scammers

Will lie and say that they will honor their policy and word but does not nor never intends to upon making the statements they make when dealing with customers. They are uninformed workers throughout the entire system and I wouldn't suggest this company to anyone.

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Official Employee

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493 Messages

15 hours ago

Hello @user_u231m4, our team loves to help in any way that we can. Would you mind sharing a little more about your experience?

Visitor

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2 Messages

@XfinityJustinM​ bruh [Edited: "Language"] especially if you work gor the company. Responding the same way they did.....Why would I expect you to fix qnything they couldn't fix? [Edited: "Language"] outta here. But since you asked, I was initially credited 83 in my account, them honoring and fixing an issue their workers caused. They changed it to 24 after 4 days of confirming not only how much the credit should be but also after confirming that they MUST honor the statements a worker given in the specific situation i had. They ran game, changed what they agreed and finalized when they assumed I wouldn't be checking my account for confirmation.  And let me reiterate they had the original agreed credit on there for $83 after 4 days of confirming that that was the credit and that would be sent back to my card on February the 4th and then just yesterday Friday and this was Thursday when they confirmed this Monday through Thursday but as of yesterday Friday they changed it's too $24 and they keep doing this which is why my initial statement about them honoring their words or rather not honoring their word was stated. So unless you finna [Edited: "Language"] make them honor what they said don't even [Edited: "Language"] message me back bro and don't even [Edited: "Language"] respond cuz how I feel [Edited: "Inflammatory"].

(edited)

Official Employee

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4.6K Messages

We appreciate you taking the time to explain this billing issue, and I want you to know that my team is here to support you, user_u231m4. So that we can further investigate and assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

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