1 Message
Scammers and liars
so I was never advised that my payment plan was going up $50 a month so I contacted them after they had billed me and they said they would refund the $50 and credit my account moving forward that seemed to have solved the issue two weeks later they charge me again for the full amount. I called back and they said oh sorry that was a representative. I told you that so whatever they say is not binding. You will not be receiving your refund, but we will credit your next bill so here is two full bills after I’ve spoken to them and they keep taking $155 out of my account. I really hope somebody else sees this so we can get a class action lawsuit and sue these people that think they’re above everybody
XfinityFrank
Official Employee
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1.4K Messages
3 months ago
Hi there, @user_dp9ttp! Thanks for reaching out to us here on the Community Forum! Sorry to hear you've had some trouble with your billing and that account credit! We are committed to correcting any mistakes we may make. It sounds like this was taken care of, but we are certainly happy to take a second look if you would like! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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