Visitor
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1 Message
Scammer? Scam call from Comcast ph #
I received a call today that seemed like an official Comcast rep! He insisted he was official! Gave his name as Sam Davis and an ID and extension number! Said they were aware at Headquarters that my internet was being used and connected to many iPads and 10 Lenovos! Told me to go to Search light and some other tool to see so msny foreign ips ! Then asked me to go to Xfinity official website and open Admin tools! Just then the call dropped and it was IMPOSSIBLE to get anyone at the Xfiny numbers to respond! HELP! HAVE I BEEN HACKED?
XfinityJustinM
Official Employee
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33 Messages
12 hours ago
Hi there @user_j1gwl9,
Thank you for sharing your experience on our community forums, this does not sound like something our security team would do. I do not think you have been hacked, but I do believe that this call was not made with the best intentions. This article hereCommon phone scams and how to protect yourself is a great resource to make sure you are following the best steps to protect yourself from scams at all times. The article will also provide you with instructions on how to report a phone scam to the Federal Trade Commission(FTC), and I think you should consider doing so.
Our Customer Security Assurance (CSA) team is available from 8:00 AM EST to 12:00AM EST 7 days a week to ensure that our customers are being protected. You can reach them at 1-888-565-4329 if you have any questions related to the security of your account.
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