Visitor
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1 Message
Scam scam Scam
Since my account was opened for WiFi more then a year ago. Two different accounts were created by Xfinity at that time at same address . Both got set up for direct debit from my checking account. Two
Months ago, I deactivated the account with no internet activity from direct debit. You need to see which account on my address is not set up for direct debit and see how much monthly payments have been charged on that for over a year. That is my refund. Why was this not solved after two lengthy calls to your customer support to report this and I was transferred from one department to the other? In one call, Rep said it is better to deactivate direct debit on this account which seems to have no activity. Must do a review of both accounts at my home address and picture will be clear within 10 mins to you.escalated via X also, still more run around.
XfinityJeniece
Official Employee
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3.8K Messages
3 hours ago
Hey there, @user_mwym9l, thanks for reaching out through Xfinity Forums. I would be happy to check on the billing details to help resolve those billing concerns. Can you please send us a Direct Message with your full name and your service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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