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user_4zj27w
1st Topic

2 Messages

Tuesday, June 25th, 2024 3:25 PM

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Scam from chat agent?

I recent got offered an amazing deal while chatting with Xfinity. The guy was overly friendly and started talking to me about his trip to visit his mother in another country. He then offered me a deal better than what I was paying. Told me I would get an email or text to confirm and I never got one. No other Xfinity people can see the conversation. I took screen shots thankfully. Did someone hack the account? 

Question

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Updated 

10 months ago

43

1

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XfinityPeterH

Official Employee

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1.8K Messages

10 months ago

@user_4zj27w everything you spoke about sounds like something we do. Our agents do try and make a personal connection and if we are making changes to your account we will send a text or an email out for you to review and approve the order. That said we take your security very seriously here at Comcast so please if you have questions you can always reach out. 

Did you reach out looking for help like on our website or app? 

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user_4zj27w

2 Messages

I never got any email or text confirmation of change of account. When I called and spoke to an agent on the phone they said there is no record of this conversation. There is no promotion anywhere close to this I was told. A manager was supposed to reach out to me to “discuss this interaction” and never did. 

10 months ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_4zj27w

I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
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10 months ago

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