Scam call regarding 50% discount

We’re committed to helping you stay protected

Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second and a team of security experts who work to protect you 24 hours a day, 365 days a year.

Protecting Yourself From Fraud

Your first line of protection is to enable two-step verification on your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account. Remember: Never share your verification code with anyone. Learn more about two-step verification here.

Also, you can manage and control your Xfinity account settings such as your username and password, authorized users, parental controls, saved payment methods and more through your account.

There are additional ways you can be proactive to ensure protection of your Xfinity account. First and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 1-800-xfinity (1-800-934-6489) to verify if the communication is legitimate.

Common Fraud Techniques

Bad actors may also try to impersonate Xfinity representatives or websites to obtain your personal information. Here are just a few ways to identify potential threats:

• Fake payment requests
  • Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®. If you receive an unexpected call, text, or email requesting that you make a payment on your account, we recommend you check your account balance first and then make a payment directly through the Xfinity website or thru the Xfinity app.
  • Xfinity representatives will never ask for your username and password over the phone.
  • Bad actors may have gained access to your personal information such as address, account number, balance due and even last payment amount on your Xfinity bill. Always confirm you are interacting with authorized Xfinity representative before engaging in any transaction.  
  • When instructed to make a payment through a link in an email, be sure the webpage you are redirected to is secure. To do that, simply click on the lock symbol in the address bar to verify the connection is secure. 

• Deceptive emails and phone calls
  • Bad actors rely on misdialed phone numbers or making imposter calls from similar numbers to obtain your account and payment information. If you’re unsure whether the person on the line is an authorized Xfinity representative, hang up and call 1-800-xfinity (1-800-934-6489).
  • Xfinity uses multiple levels of review to ensure the accuracy of our emails, websites and text messages. If you see a misspelling, low-resolution image or graphic, or other mistakes and inconsistencies, delete the communication, navigate away or contact us.
  • Always check the email address of the sender. If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it.
  • Never open links or attachments in unsolicited emails or text messages. They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.

• Misleading websites
  • Some bad actors purchase similar website addresses to Xfinity – often with subtle typos or misspellings – to take advantage of people who accidentally navigate to those sites. Once there, they may prompt you to make fake purchases, confirm or update your account credentials or install malware on your devices.  
  • These sites may be accompanied by creative replicas that look like popular websites like ours – or that of an authorized Xfinity partner – and may request you to confirm or update your account credentials. Always double-check that the web address you’ve typed into your address bar is correct. The correct address for Xfinity is xfinity.com.

Reporting Fraud

You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advice website.

Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here. 

Additional Information

https://www.xfinity.com/support/articles/protecting-from-fraud

https://www.xfinity.com/idtheftclaimform

https://www.xfinity.com/support/articles/enroll-2-step-verification 

Hello @user_459518. Thank you for sharing your experience. The FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/
You can also report it to our Customer Security Assurance team here: https://internetsecurity.xfinity.com/help/alerts. Please help to stop the spread of this kind of fraud.

@user_96a5c9​ 

I got a voice mail telling me to call this number: [Edited: "Personal Information"].  The voice prompts when you call this number sound like Xfinity (seems legit).  They guy asked for my telephone number and address.  From there he told me the exact amount of my monthly bill and the account number... so it is legit... right?  When he started going down the road of paying with a Target gift card, the alarm bell rang in my head.  I hung up and called Xfinity customer service... of course, they knew about this, but even though I asked THREE TIMES how the scammer new my account details, the response was not to provide any response at all.. instead the customer service rep. said things like "it's good that you did not make payment." and "yes, this is not an offer that Xfinity is making" and "you did the right thing by calling us to verify."   BUT no acknowledgement of the data breach that must have taken place.  Next stop...Clark Howard.

@Stavros_CPQ​ 

Your next stop should  actually be the FTC because they are aware of this scam.  The more reports they get the faster they can pinpoint how this is happening and who is behind it.

Just received a scam call about my initial year subscription discount ending - let it go to v-mail and called back just to confirm it was a scam. HOW do these people know my number and subscription??????????????????

@user_706369​ 

@user_a92d4b​ 

I got the same call today. This needs to be investigated by Comcast. 

This is being investigated by the FTC.

@user_8fdaab​ 

Make sure that you report this.  The more complaints and reports the FTC receives the easier it will be for them to zero in on these people.