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2 Messages

Thursday, October 27th, 2022 9:38 PM

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Scam call regarding 50% discount

Reporting a Received a call an hour ago regarding a discount: “Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…” called me from number +1 [Edited: "Personal Information"] Lakeland FL…

I did not answer. 

Question

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Updated 

2 years ago

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30.6K

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This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

user_5b10b1

Visitor

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4 Messages

2 years ago

I got the same scam call today (12/8/22). I received the call and voicemail from [Edited: "Personal Information"]. It said to call back on [Edited: "Personal Information"] to get the 50% discount. When I called back, they first asked me for the address. Then he asked me for my monthly bill amount. I refused to provide that and started looking online if this is a scam and disconnected the call.

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user_5b10b1

Visitor

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4 Messages

2 years ago

Still active. Got the call today.

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AlyssaFL

New Poster

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4 Messages

2 years ago

Got the same voicemail.  They must be making the rounds robo calling.

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CommGrad

Regular Visitor

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14 Messages

2 years ago

I just got a phone call from a [Edited: "Personal Information"] number telling me to call back at [Edited: "Personal Information"]. Same exact message.

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jmsimes

New Poster

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5 Messages

2 years ago

I just received a similar voice mail message supposedly coming from Green Bay, WI. phone # [Edited: "Personal Information"]

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CCAmir

Gold Problem Solver

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7.2K Messages

Hello all, thanks for posting with this information here. Thanks for posting on our community forums to let us know about this situation. If you'd like to report any scam or phishing concerns we recommend you reach out to our Customer Security Assurance Team for further assistance. Please use the link provided or call 1-888-565-4329. Business Hours: 8:00am - 12:00am EST, 7 days a week.

We also ask that you please refrain from posting any type of phone numbers or other personal information. Posting personal information in our Xfinity Forum does violate our Xfinity Forum Guidelines and Acceptable Use Policies. 

Let us know if this helps. 

(edited)

I no longer work for Comcast.

2 years ago

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user_d527d6

Visitor

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2 Messages

2 years ago

I received the same call and voicemail

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user_ae7071

Visitor

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2 Messages

2 years ago

I just received a voicemail about the 50% off and to call back to [Edited: "Personal Information"].  I called and they said it is a promo for just 25,000 customers and thus not something you can find on the website.  While on the call I found this thread so I hung up.

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user_5cae44

Visitor

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2 Messages

2 years ago

Voicemail today- the phone did not ring , but a voicemail popped up offering me 50 % off my bill if I called back a number # - etc, same as others in this forum have said.  Did not call back, but interesting to note :::that this started after I visited a Comcast store yesterday to return some equipment.  Is it coincidence to have valid activity with Comcast trigger scam calls regarding Comcast.  Hmmm---makes me wonder about the security of the Comcast store I visited. 

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danpohlig

Contributor

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20 Messages

@user_5cae44​ Coincidence. These calls are rampant right now and targeting all major service providers. 

2 years ago

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fotafm

Regular Visitor

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3 Messages

2 years ago

Same here.  12/14/22

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CCKimberly1

Official Employee

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842 Messages

Thank you for bringing this to our attention, @fotafm.

I appreciate you posting on our community forums to let us know about this situation. If you'd like to report any scam or phishing concerns we recommend you reach out to our Customer Security Assurance Team for further assistance. Please use the link provided ( https://internetsecurity.xfinity.com/help/alerts) or call 1-888-565-4329. Business Hours: 8:00am - 12:00am EST, 7 days a week.

 

We also ask that you please refrain from posting any type of phone numbers or other personal information. Posting personal information in our Xfinity Forum does violate our Xfinity Forum Guidelines and Acceptable Use Policies. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_642ea8

Visitor

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2 Messages

2 years ago

Got the exact same [Edited: "Language"]......I had a few minutes over lunch so it was fun calling them back and wasting their time. It was hard to understand him with his thick accent but I'm pretty sure I have a date with his sister on Saturday!

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user_c5262f

Visitor

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2 Messages

2 years ago

I got the same scam call and didn't answer and let it go to VM. The VM was left from phone number +1 [Edited: "Personal Information"] and call states it is from Killeen, TX and I live on the East coast. The VM is a female stating "Hi there. I'm calling from Comcast Xfinity to let you know that your existing account is qualified for 50% off. In order to avail the discount, kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time. Thank you and have a great day!" 

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user_b524ae

Visitor

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9 Messages

2 years ago

I just received an identical call on my voice mail from a NY number. It directed me to a number in Pacific time. I assumed it was a scam. Here is the transcription of my voice mail:

“Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

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user_d0dc72

Visitor

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2 Messages

2 years ago

Received this text, unsure as to who signed me up, is this an XFINITY phone #?

Sir/Mam,

XFI613

Thank you for joining the deal. Call at 8889-958-128_ once you get the .T-argeT. Card, of $360.

Regards,

Xfin-iTY

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CCBrandon1

Problem Solver

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770 Messages

Hello @user_d0dc72. I would be hesitant on this as we do not offer Target Cards. Please If you'd like to report any scam or phishing concerns we recommend you reach out to our Customer Security Assurance Team for further assistance. Please use the link provided ( https://internetsecurity.xfinity.com/help/alerts) or call 1-888-565-4329. Business Hours: 8:00am - 12:00am EST, 7 days a week.

I no longer work for Comcast.

2 years ago

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Again

Expert

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31.5K Messages

@user_d0dc72​ 

If you posted the text exactly as you received it, you can bet it's not from Xfinity!

Mam should be spelled Ma'am.  It's a shortened form of "Madam".

Phone numbers are never separated in that way.

And "Target" would never be spelled ".T-argeT. Card".

And Xfinity, even if it was from one line to the next would never have it spelled with a capital T.

As @XfinityBrandon mentioned Comcast/Xfinity doesn't offer Target cards.

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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user_12fc8c

Visitor

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2 Messages

2 years ago

I got the same thing from a West Palm Beach, FL number. They're calling from FL but referencing PST? Scammy, plus Xfinity is raising their rates, plus they don't typically market to me this way.

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davidjo

New Poster

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5 Messages

2 years ago

Yup - had the same thing happen to me. Have reported them. You should do the same.

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