Sarasota County internet services

I've had power back now for 48 hours and still no update from Xfinity, not even an estimated timeframe. I can't get a hold of an agent to give me anything but general information like "we are working to restore services". I haven't seen a single xfinity truck near my neighborhood and there's practically no damage at this point that hinders xfinity from working in the area.... It's very frustrating as I work remotely for the majority of the time and can't access the internet. My cell service in my house is terrible so I can't even create a hotspot or browse on data. I'm staring at my walls for entertainment at this point. I get that it was a major hurricane, but come on at least be transparent with your customers and give us some real updates. I'll be sure to make a claim on this months billing because I'm not even sure what services I'm even paying for anymore!!!

This conversation has been merged. Please refer the main conversation:

Hurricane Ian

Responses

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user_644a52

Visitor

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4 Messages

3 years ago

Likewise. It seems as though they've abandoned us. Internet worked fine for 5 days after Ian passed and now it's 24 hours with nothing. Stream doesn't work. You can't get any updates from anybody.

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CCYvonne

Contributor

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340 Messages

Hello @user_644a52 I am relived to hear you are safe after hurricane Ian. Xfinity offers a few ways to check for updates. The Xfinity My App provides service interruption updates, and you can also sign up for proactive notifications. Here is a link https://comca.st/3EmQ4LL that provides information on how to set this up.

I no longer work for Comcast.

3 years ago

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user_644a52

Visitor

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4 Messages

No you really don't understand the frustration. You build frustration into the process, so that people give up. I drove over to the Xfinity store @UTC to get ANY kind of update and they told me " yes I see they're working on fixing the node and should be up by 740p this evening". I'll make a bet with you. I will donate $1,000 to a charity of your choice IF the internet and TV are up by them. If not, you pay $1,000 to a charity of my choice. Deal? Oh and you can also issue a refund for lost wages for 2 days now. I won't hold my breath that you'll offer that. WHY doesn't the XFINITY or xfinitywifi hotspot work if you tout them as an alternative solution? What's the point?

3 years ago

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CCFelicia

Problem Solver

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311 Messages

3 years ago

Hello @user_5042b8 we thank you for reaching out to the forums Community regarding updates. We understand the frustration with the delay and the hotspots not connecting properly as the alternative, we do not want you or your family to miss work, and we will work as fast as possible to get services back up and running.

Please keep in mind that It is possible that public power could be restored to your home or business (or that you have a power generator), but the location of the Comcast network serving your neighborhood still doesn't have public power, which must also be restored before your services can work properly.

The most effective way to get service interruption updates for your area and information about your Xfinity service is to visit https://comca.st/3SZQGey or use the Xfinity app.

We can also review your area as well for updates:

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon or https://comca.st/3Vj7K14
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_5042b8

Sarasota County internet services

user_644a52

CCYvonne

user_644a52

CCFelicia

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