Visitor
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1 Message
Salesman or customer support???
Terr
Subject: Formal Complaint: 4-Hour Service Outage and Improper Support Conduct
To Xfinity Customer Support,
I am writing to formally complain about the service I received yesterday. My internet was down for over four hours, and during that time, your representatives focused on aggressive sales tactics rather than resolving my technical issue. This lack of support caused a significant and unnecessary disruption to my day.
I request a credit to my account for the downtime and the poor service experience. Please escalate this to a supervisor and confirm the resolution in writing.
Best regards,
[Edited: "Personal Information"]
XfinityJeff
Official Employee
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877 Messages
9 hours ago
Good morning @user_gihtfy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the service issue you were having yesterday and the support you received, as someone that works from home I know the impact that something like that can have, but you have come to the right place for assistance. When an area is in a service interruption, there is not much that a representative on the phone can normally do besides set up a notification for when the service issue has been fixed. When you are experiencing a service issue, you can actually request a credit to be applied to the account automatically through the Xfinity assistant. The steps for that can be found here.
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