3 Messages
Sales department sold me xfinity mobile and now I have no service
I switched from T-Mobile to xfinity and now I don’t have service. I have been without service for 7 days. Neither of the sim cards I was sent work. I get a message saying “not registered on network”. I was told multiple times a supervisor would be contact with me and nobody contacted me. I have called xfinity 10+ times about this with no resolution, just the same basic troubleshooting each time. I had one CSR who put me on hold for over 30 minutes and never came back. After saying the SIM card was faulty they’re now saying my device is messed up. How is that possible when I had working service with T-Mobile 8 days ago?
To top it off the $75 for internet and $45 for mobile that was quoted to me over the phone by the sales department isn’t what is reflected in account.
This my last resort before cancelling everything and going with a competitor.
XfinityJanelle
Official Employee
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1.5K Messages
1 year ago
We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
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XfinityJanelle
Official Employee
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1.5K Messages
1 year ago
Thank you for letting us know. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_irwoo2
1 Message
1 year ago
XFINITY [Edit: Language]
Same thing happened to me, be aware.
(edited)
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