Visitor
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1 Message
Safety Issue not being addressed
I have been waiting a week for a Comcast employee to come and fix a low hanging line in our yard and I have heard nothing as far as when you will be out. It is unacceptable that I have to have this low-lying wire in my yard where my children play.
I’ve made reports online and called in, was even assured that it would be scheduled for Wednesday. Nothing.
Unacceptable. Your inability to fasten a wire securely is your problem, not mine.
XfinityJeniece
Official Employee
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3.1K Messages
1 day ago
Hey there, AndreL. Thanks for reaching out through Xfinity Forums regarding your line concerns. We would be happy to help you resolve this concern and give you an update. Can you please send us a Direct Message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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