Visitor

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1 Message

Saturday, February 21st, 2026 12:13 PM

**Safety issue** Loose cable wires hanging in alley. Request for line maintenance!

How can I speak with someone directly to report a safety concern from multiple loose cable lines hanging into the alley/street along the outside of our building?

Several cut ends are at ground level and extending into the alley where people walk and cars pass. The loose wires whip against windows whenever it's windy and pose a hazard. New cable wires outside are zip tied to these old cut wires in places and some fasteners have crumpled and fallen out of the masonry!

I reported the issue but couldn't share photos or more details. Requesting escalation for outside line maintenance and removal/proper securing of the cable lines. Located in Chicago.

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Official Employee

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2.8K Messages

9 hours ago

 

user_4904b3 Hi there! Thank you for bringing this matter to our attention and our team is happy to work with you to secure those lines. We are sorry that it has not been addressed and we are here to make this right! In order to get started can you please send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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