Visitor
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1 Message
Safety and trip risk from vandalized cables
On 10/12 somebody cut the wires behind the building [Edited: Personal Information]
They now pose a trip and fall risk.
When will my ticket [Edited: Personal Information] be addressed today?
I also reported these cables as a trip risk in May 2026, and nothing had been done to date, prior to this vandalism incident.
Do I need to call Code Enforcement for the city of Boca Raton?
XfinityJustinM
Official Employee
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1.2K Messages
12 hours ago
Good morning, @user_hx7um5.
Thank you for visiting our community forums support page and making us aware of this issue. For future reference, please keep in mind that you are posting on the public forum. We ask that users refrain from sharing any possible personal information for safety reasons. With that being said, we can certainly look further into the status of your ticket and help get this work completed. To get started, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
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3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
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8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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EG
Expert
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122.1K Messages
5 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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